What does my product warranty cover?
Your warranty typically covers defects in material and workmanship. Most warranties cover the compressor, heat exchanger, and other key components for a set period (usually 5-10 years). However, it may not cover damage from improper installation, lack of maintenance, or misuse. Always read the warranty details to understand your coverage.
How do I file a warranty claim?
To file a warranty claim, contact the dealer or HVAC contractor who installed your system. You’ll need proof of purchase and the serial number of the product. The contractor will guide you through the process, and in some cases, a technician may need to inspect the system before the claim is processed.
Do you offer customer support for product installation?
Yes, we offer customer support for product installation. We recommend professional installation by certified technicians to ensure that your HVAC system is set up correctly and safely. Our team can help connect you with qualified installers in your area.
What happens if my HVAC system breaks down?
If your system breaks down, first check for simple issues like a tripped circuit breaker or dirty filters. If the issue persists, contact a certified HVAC technician. They can diagnose and repair the problem quickly. If your system is under warranty, repairs may be covered, depending on the nature of the issue.